Customer Management (CRM) for Retail Shops
Most shops in East Africa already know their best customers by name — Byz360 just helps you remember everything else: what they buy, what they owe, when they last came in, and how to bring them back.
No credit card required. Works in Kenya, Uganda & Tanzania.
Why shops switch to Byz360 for this
Built for the way retail actually runs in East Africa — mobile first, offline tolerant, and affordable for one-shop owners.
Customer wallet & credit
Sell on credit (mali kwa mkono) and the customer's balance updates automatically. Send a polite SMS reminder when it is overdue.
Purchase history
Open any customer and see every item they have ever bought. Helpful for pharmacies tracking prescriptions or supermarkets running loyalty.
Loyalty points
Reward repeat customers with points that convert to discounts. Configure the ratio yourself.
Customer-specific pricing
Wholesale customer? Distributor? Set a price tier per customer so the right price fires at the till automatically.
Birthday & re-order reminders
Soft, gentle prompts that bring customers back without feeling pushy.
What you actually get
Every feature is real, ships today, and is included in the standard plan.
Quick-add at the till
Add a new customer in 10 seconds during checkout — phone number is enough.
Bulk import
Already keep your customers in Excel? Upload the CSV and they all land in Byz360.
Customer statements
Generate a PDF statement of all sales and payments for any customer over any period.
Segments & tags
Tag customers as wholesale, retail, staff, VIP — segment your reports and pricing rules accordingly.
Frequently asked questions
- Can I track customer credit? +
- Yes — every sale on credit increases the customer balance; every payment reduces it. You always know who owes what.
- Can I send SMS to customers? +
- Byz360 can prompt you with the right SMS to send (overdue, restock, promo) and you send it from your normal SMS channel.
- Does it work for B2B / wholesale shops? +
- Yes — set per-customer price tiers and credit limits so the right price and rules apply at every sale.
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Learn more →Get your shop on Byz360 today
Free 14-day trial. No credit card. Setup takes under 5 minutes — and we can import your existing product list from a CSV.